About

FAQ

• Where is the store based?

  Edmonds, WA

• Do you accept orders placed outside of the US?

  Yes! However, keep in mind that our standard international shipping does not include tracking information, and you'll have to select the shipping option which includes tracking if you would like it.

• How long will it take to receive my order?

  For collars and jewelry, most items are shipped out within 2-5 days of purchase and take ~1 week to arrive within the US and ~2-3 weeks internationally. Clothing is made to order and is shipped directly from the supplier, it typically arrives within 4-6 weeks of the order being placed, this time can vary depending on demand and your location.

• Where is my clothing order?

  It is likely still being processed and is either in the production phase or shipping phase, if you would like to know the current status or haven't received the item within 6 weeks, feel free to contact us and we can determine what the status of the item is.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.